Our Commitment
We want you to be completely satisfied with Sagely Sprout. If you're not happy with your subscription within the first 7 days, we'll give you a full refund — no questions asked.
7-Day Money-Back Guarantee
New subscribers to any paid plan (Grower or Master Gardener) are eligible for a full refund within 7 days of their first payment for that tier.
Getting your refund is self-serve — truly no questions asked: open Plans in the app and tap "Within your first 7 days? Get your instant refund here." Your payment is refunded in full immediately and your subscription ends. If anything goes wrong, or you prefer a human:
- Email billing@sagelysprout.com with the subject "Refund Request"
- Include the email address associated with your account
- Refunds are processed within 5–10 business days back to your original payment method
After 7 Days
After the 7-day guarantee period, subscription payments are generally non-refundable. This applies to:
- Monthly subscription renewals
- Annual subscription payments after 7 days of the payment date
- Partial months — we do not prorate refunds for mid-period cancellations
However, we evaluate refund requests on a case-by-case basis. If you experienced significant service outages or technical issues that prevented you from using the Service, contact us and we will work with you fairly.
Upgrades and Downgrades
Master Gardener is not yet available for purchase. When it launches, mid-cycle upgrades will be prorated and the 7-day guarantee will apply to the upgrade charge.
Downgrades (cancellations) take effect at the end of the current billing period. You retain paid features until then.
Annual Plan Refunds
Annual subscriptions are eligible for the 7-day full refund guarantee from the date of purchase. After 7 days, annual subscriptions are non-refundable. We recommend trying the monthly plan before committing annually if you are unsure.
Free Tier
The Sprout (free) tier has no associated payment, and therefore no refund applies.
How to Cancel
You can cancel your subscription at any time, self-serve:
- Open Plans in the app and tap "Manage subscription" — this opens your secure Stripe billing portal
- Cancellation takes effect at the end of your current billing period
- You will not be charged again after cancellation
- Your garden data remains accessible on the free tier forever
After cancellation, your account reverts to the Sprout (free) tier. Your garden plans remain saved but paid-tier features will be locked.
Contact
For all billing questions and refund requests:
Email: billing@sagelysprout.com
We aim to respond to all billing inquiries within 1 business day.